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Understanding Your Emergency Visit

Your Pet Emergency Visit to Calumet Emergency Veterinary Clinic

A trip to the Emergency Room can be stressful and confusing if you do not know what to expect. Here are some answers to commonly asked questions to help make your visit with the Calumet Emergency Veterinary Clinic less uncertain.

What happens when we arrive at the CEVC?

One of our trained nurses will perform triage; an initial assessment to determine whether or not your pet is in stable condition. Pets in stable condition may remain with you until a veterinarian is available to perform a thorough physical exam. Less stable or critical animals will be moved immediately to the treatment area of the hospital, which is closed to anyone other than staff, for further evaluation and treatment.

How long will I have to wait for a veterinarian?

Because we are an emergency medical facility, we cannot take appointments like your primary veterinarian does. This can often mean a longer wait to see a doctor than you are used to. Patients are treated in order of severity, with critical and unstable patients being assessed and treated first before moving forward with other, more stable patients. Be assured, however, that each pet and client will be treated with the same thorough care when it is your time to see the doctor.

What happens if my pet needs to be admitted into the hospital?

One of our staff will discuss various treatment options with you regarding your pet. Should it become necessary for your pet to be hospitalized, we will discuss a treatment plan and associated estimated costs with you. While your pet is in our hospital, we will be in communication to discuss test results and medical status.

What forms of payment does the CEVC accept?

We will provide you with an estimate of costs for the care of your pet, as well as keep you updated while your pet is being treated by the CEVC. We accept cash, a check with a matching driver’s license, Visa, Master Card, American Express, and Discover. Also, interest free or low interest financing options are offered through Care Credit. Please ask a staff member for more information.

Can I receive updates on my pet?

We know that you are concerned about your pet and that updates help keep the family involved in treatment plans. Please feel free to call or ask at any time. Our doctors or technical staff will provide you with information as soon as they are able to step away from the treatment of patients. Please be patient. We are often busy and want to find time to speak with you when we hope not to be interrupted. Pet owners will always be notified immediately if the pet becomes critical or remains unstable.

Can I visit my pet?

We understand how concerned you are when your pet is in the hospital and we encourage your visit. We ask that you call ahead so we can schedule your visit at a convenient time, so as not to interfere with any scheduled treatments or other patient procedures that may be in progress.

Does the CEVC work directly with my veterinarian?

Your veterinarian entrust us with the care of your pet when they are unavailable. We provide updates and copies of records to them regarding your pet’s care.

What happens when it is time for my pet to come home?

As your pet recovers, we want you to be comfortable with the nursing and healing process. Before we release your pet, we will discuss any transfer or home-care instructions with you including any bandage and incision care, as well as information about prescribed medications. Please ask any questions that you may have. We will give you a copy of the medical record as well as fax a copy to your regular veterinarian.

Will my veterinarian get a copy of my pet’s medical record?

Yes, we will fax a copy of your pet’s medical record to your regular veterinarian. A copy of the radiographs will be made available to them as well.

We understand how stressful and difficult an emergency experience with your pet can be. Please let us know if there is anything more we can do to help you through this difficult time.

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Office Hours

Monday:

Open 24 Hours

Tuesday:

6:00 pm-8:00 am

Wednesday:

6:00 pm-8:00 am

Thursday:

6:00 pm-8:00 am

Friday:

6:00 pm - 8:00 am Tuesday

Saturday:

Open 24 Hours

Sunday:

Open 24 Hours

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